Terms of Service

RenderFactor turns a design exported from 2020 Design Flex into rendered images, documents and shareable client pages. You upload the folder 2020 exports, adjust finishes, décor, lighting and cameras in the app, and we render the pictures on our own machines and return them to you.

RenderFactor is an independent product. It is not affiliated with, endorsed by or supported by 2020 Technologies, and your licence to use 2020 Design Flex is between you and them. Nothing here changes it, and the Service never writes back to your 2020 project.

The Service is for businesses and professionals. You must be at least 18 years old to hold an account, and you agree that you are using it in the course of a trade or profession rather than as a consumer.

An account belongs to a workspace. The person who creates it is its owner and may invite others as members. The owner is responsible for the workspace: for who is in it, for what they upload and publish, for keeping sign-in details private, and for telling us promptly at hello@renderfactor.com if an account is used without permission. Each member must have their own account; sign-in details are not to be shared.

Give us accurate details and keep them current. We may suspend or close an account that we reasonably believe was opened with false information or is being used in breach of these terms.

The Service is sold as a monthly subscription, priced per seat. A seat lets one designer render; anybody in the workspace without a seat can still open every project, see every render and download every document, but cannot spend images. What each plan includes — how many images at each quality a seat may render in a month, how many cameras render at once, how long history is kept, and how many client links may be live — is stated on the pricing page at the time you subscribe.

• Allowances are monthly and do not roll over. Images not rendered by the end of a billing period are not carried into the next one.
• Allowances belong to a seat, not to the workspace. Each seated designer has their own. A seat handed from one person to another is not a new month’s images.
• A seat is not membership. A workspace may have more members than seats.
• History is kept for the period your plan states. Rendered images are removed that long after they were made, and a model that long after its project was last opened. The project, its name and its record stay; only the files go. See Keeping and deleting your data.

Your subscription renews automatically. When you subscribe you authorise us to charge your payment method the plan’s per-seat price, multiplied by the number of seats, every month on the day of the month you first subscribed, until you cancel. You can cancel at any time from the Billing page in the app; see Billing, cancellation and refunds for exactly what happens when you do.

• Upgrades take effect now. Moving to a higher plan is charged immediately, pro-rated for the rest of the current period, and the higher allowance is available at once.
• Downgrades and seat reductions take effect at renewal. You keep what you have paid for until the end of the period, and the change is made when the next period is charged.
• Added seats are charged now, pro-rated. A seat you add mid-period is charged for the rest of that period.
• Prices may change. We will tell you by email at least 30 days before a change to the price of your plan takes effect. If you do not agree, cancel before it does.
• Taxes. Prices exclude any sales tax, VAT or similar charge that applies to you, which is added where we are required to collect it.
• If a payment fails we will tell you and try again. While a subscription is past due, published client links stop answering and no new month’s images are granted; both resume when the charge goes through. If it still cannot be collected, the subscription may be ended, and the workspace continues without a plan.

Payments are taken by Airwallex, our payment provider. We do not see or store your full card number.

What you put in is yours. The designs you upload, the textures and logos that come with them, and the letterhead details you enter are your content. What comes out is yours too. The rendered images, the documents and the client pages the Service produces from your content belong to you, and you may use them for any purpose, including commercially, without crediting us.

You give us a licence to store, copy, convert, render, display and transmit your content, and the images made from it, as needed to provide the Service to you and to the people you share it with — nothing more. We do not use your designs or pictures to promote RenderFactor, and we do not train anything on them.

You are responsible for having the rights to what you upload and publish. In particular you confirm that you are entitled to export the design from 2020 Design Flex and to use the manufacturer catalogues and textures it contains, and that a client page you publish does not include anything you do not have the right to show.

Library assets. The décor models and finish textures we offer in the app come from third-party libraries under their own licences (Creative Commons Zero, and the 3D Warehouse General Model Licence). You may use them within the Service and in the images and pages it produces. You may not extract, download or redistribute the models or textures themselves.

Publishing a client link puts a page on the open web, at an address anybody holding it can open without an account. You decide what to publish and whom to give the address to, and you are responsible for both. The page shows the design as it was when you published it and carries your practice’s letterhead; we may add a discreet line naming RenderFactor on plans that include it.

Links are live while your subscription is. If the plan lapses, is paused or is past due, published pages stop answering until it is live again; nothing is deleted by a lapse. You may delete a link at any time, after which its address answers nothing.

On plans that include it, links can be served from a domain you own. You must control that domain and be entitled to point it at us, and you are responsible for what is served on it.

You agree not to, and not to let anybody in your workspace:

• upload or publish anything unlawful, infringing, defamatory or malicious, including anything containing malware;
• use the Service to process personal information you have no right to process;
• probe, scan, overload or interfere with the Service or the accounts of others, or access it other than through the app and the published pages;
• copy, reverse-engineer, scrape or build a competing product from the Service or its library;
• resell the Service, or share a seat or sign-in between people, or otherwise work around a plan’s allowances;
• use a published page to phish, deceive or impersonate.

We may remove content or suspend an account that breaches this clause, and will tell you when we do unless the law prevents it.

The Service — its software, design, library, documentation and the RenderFactor name and marks — is ours and our licensors’, and stays so. These terms give you a right to use it while your account is in good standing; they give you nothing else in it. If you send us suggestions, we may use them without obligation to you.

• Deleting a project removes its uploaded files, its models and every image rendered from it at once.
• History is kept for the period stated on your plan, after which we remove the files and keep the record.
• Closing your account. Email us at hello@renderfactor.com from the owner’s address. We will cancel any subscription at the end of its period, then delete the workspace, its projects and files, and the accounts in it within 30 days, keeping only what we are required to keep — billing records for as long as tax law requires, and the minimum needed to honour an unsubscribe.
• A workspace with no plan keeps its projects, but we may remove files from it after 90 days without a subscription, having warned the owner by email first.

How we handle personal information — yours, your members’, and that of the clients whose kitchens you design — is set out in the Privacy Policy, which is part of these terms.

We work to keep the Service available and will tell you about planned downtime where we can, but we do not promise uninterrupted or error-free operation, and no service level is guaranteed. We improve the Service continually and may add, change or withdraw features; if we withdraw something material to a plan you pay for, we will give you reasonable notice.

The Service is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim every warranty, express or implied, including merchantability, fitness for a particular purpose and non-infringement. A rendered image is a depiction, not a survey or a specification: we do not warrant that it matches what a manufacturer will supply, that measurements in an exported document are fit to build from, or that a design exported from 2020 Design Flex is complete or correct.

To the fullest extent the law allows, we are not liable for any indirect, incidental, special, consequential or punitive loss, or for lost profit, revenue, business, goodwill or data, however arising. Our total liability to you for everything arising out of or connected with the Service in any twelve-month period is limited to the amount you paid us for the Service in that period, or one hundred US dollars if you paid nothing.

Nothing in these terms limits liability that cannot be limited by law, including for fraud.

You will defend and indemnify us against claims, losses and costs, including reasonable legal fees, that arise from your content, from a page you published, from your use of the Service in breach of these terms, or from your breach of another person’s rights or of the law.

By you. Cancel your subscription from the Billing page at any time; it ends at the close of the period you have paid for. To close the account itself, see Keeping and deleting your data.

By us. We may suspend or end your access if you materially breach these terms and, where the breach can be put right, have not done so within 14 days of our telling you; at once where the breach is serious or the law requires it; or if we withdraw the Service, in which case we will give at least 30 days’ notice and refund any period you have paid for and not received.

When the agreement ends, published links stop answering, and you have 30 days to download your images and documents before we may delete them. Clauses that by their nature should survive — your content, our property, no warranty, limit of liability, your responsibility to us, and governing law — do.

If you believe content on the Service, including a published client page, infringes your copyright, write to hello@renderfactor.com with the work you say is infringed, the address of the page or content, your contact details, a statement that you believe in good faith the use is not authorised, a statement under penalty of perjury that the notice is accurate and that you are the rights holder or authorised to act for them, and your signature. We will act on valid notices and tell the account holder.

These terms are governed by the laws of England and Wales, without regard to conflict-of-law rules, and any dispute arising out of them or the Service is subject to the exclusive jurisdiction of the courts of England and Wales. Before bringing a claim, each of us agrees to write to the other and to try in good faith to resolve the matter within 30 days. Nothing here takes away protections the law of your own place of residence gives you that cannot be excluded.

• Changes to these terms. We may update them. For a material change we will email the workspace owner at least 30 days before it takes effect; continuing to use the Service after that is acceptance. The date at the top is the date of the current version.
• Notices to us go to hello@renderfactor.com; notices to you go to the email address on your account.
• Whole agreement. These terms, the Privacy Policy and the plan you chose are the whole agreement between us and replace any earlier one.
• Assignment. You may not transfer this agreement without our written consent. We may transfer it to a successor to the business, and will tell you if we do.
• Severability and waiver. If a clause is unenforceable the rest stands. A failure to enforce a clause is not a waiver of it.
• Force majeure. Neither of us is liable for failing to perform because of something outside our reasonable control.

Syslogic Global Limited, registered in England and Wales under company number 16317140, registered office 61 Overton Close, Birmingham, England, B28 9NA. Questions about these terms: hello@renderfactor.com. The app is at app.renderfactor.com.